• Participants are to provide the Transport Victoria letter that confirms the need to attend a Behaviour Change Program. If you did not receive a letter from Transport Victoria, please contact them on 1300 723 790 or DDD@transport.vic.gov.au to obtain your letter.
• Provide photographic ID that identifies you and your current address, as registered with Transport Victoria. If you need to bring additional evidence to demonstrate your identity and current address, please read Transport Victoria’s standards of acceptable identity documents.
• Adhere to all COVID safe procedures at our sites.
• Attend and participate unaffected by alcohol or other drugs and adhere to the no smoking requirements at our sites.
• Ensure you arrive approximately 15 minutes prior to the advertised program commencement time, allowing time for travel, to be greeted by our friendly team and for upfront administration such as verifying ID and concessions. If you arrive more than 10 minutes after the session commencement time you will not be admitted to the session, and your booking will need to be rescheduled. This may result in additional costs to you.
• You must attend all sessions to complete the program. If you miss a group session and/or cancel, this may result in forfeiting fees paid or may result in additional costs to you.
• It is expected that all participants contribute to a safe and inclusive therapeutic environment.
• Disruptive and aggressive behaviour is not acceptable and will result in expulsion from the group.
• We request that all participants respect the rights and privacy of other group members and do not disclose personal information of other group members to people outside of the program (particularly information that would identify people, such as names).
• If you require an interpreter or need any additional support, you must notify us as soon as possible, before the program begins. Failure to do this, could result in not being suitably ready for the program and assessed as not able to participate. In this case, you will forfeit your costs.

The BCPs are in high demand and there are non-refundable fees which apply to all program cancellations. These are:

$50 Administration Fee
$67 Transport Victoria Recovery Fee ($34 Concession)

You must advise us of your need to cancel your place in a program at least 5 business days before the commencement of your first session to be able to receive a refund (total fees paid minus the non-refundable fees detailed above). If you fail to inform us of the cancellation with less than 5 business days’ notice before the first session, you will forfeit all fees paid unless you can demonstrate documented evidence of your unforeseen absence (eg. a medical certificate). Consider if you need to cancel your place or transfer to another session (see Transfers Policy below.)

Please note that your payment is a reservation only for the program dates you have booked. We expect you to attend all dates scheduled for your booked program.

Transfers without additional cost will only be approved if you provide:

• At least five business days’ notice prior to the first session, or
• Documented evidence of an unforeseen event that prevented you from attending (for example a medical certificate).

Once you have commenced a program you may not switch a session date to a later date or program unless you provide documented evidence of an unforeseen event (e.g. medical certificate). Note that you will be liable to pay an additional fee of $150. This type of transfer will only be granted where places exist in another program, within a certain timeframe and approved by the program facilitator.  If you cannot attend any sessions and do not advise us with more than five days’ notice then you will forfeit all fees paid.

Odyssey Victoria will provide information to Transport Victoria and to the courts in relation to your completion of the Behaviour Change Program and any referral recommendations our facilitators make. We will collect and use your information for the purposes of our internal reports and for any Transport Victoria Program evaluation processes.

Participants who are required by an interstate court or statutory authority to complete a drug awareness/education/behaviour change program should first contact Transport Victoria on 1300 310 607 to check their eligibility and ascertain whether the Behaviour Change Program we offer is right for them. They may also wish to contact the interstate court or statutory authority to confirm whether they will accept a certificate of completion for a Victorian Behaviour Change Program.

The Magistrates’ Court also hears applications for licence eligibility orders for people who have been disqualified from obtaining a licence for offences such as drink and/or drug driving. Click here for more information.