Other programs

Delivery locations

We offer Behaviour Change Programs at two locations:

Fees

Conditions of attendance

• Participants are to provide the VicRoads letter that confirms the need to attend a Behaviour Change Program. If you did not receive a letter from VicRoads, please contact them on 1300 723 790 or DDD@roads.vic.gov.au to obtain your letter.
• Provide photographic ID that identifies you and your current address, as registered with VicRoads. If you need to bring additional evidence to demonstrate your identity and current address, please read VicRoads’ standards of acceptable identity documents.
• Adhere to all COVID safe procedures at our sites.
• Attend and participate unaffected by alcohol or other drugs and adhere to the no smoking requirements at our sites.
• Attend on time – check the commencement times advertised for each session and allow time for travel and for checking concessions if applicable. If you arrive more than 10 minutes after the session commencement time, you will not be admitted to the session and your booking will need to be rescheduled. This may result in extra cost to you.
• You must attend all sessions to complete the program. If you miss a group session and/or cancel, this may result in forfeiting fees paid or may result in additional costs to you.
• It is expected that all participants contribute to a safe and inclusive therapeutic environment.
• Disruptive and aggressive behaviour is not acceptable and will result in expulsion from the group.
• We request that all participants respect the rights and privacy of other group members and do not disclose personal information of other group members to people outside of the program (particularly information that would identify people, such as names).
• If you require an interpreter or need any additional support, you must notify us as soon as possible, before the program begins. Failure to do this, could result in not being suitably ready for the program and assessed as not able to participate. In this case, you will forfeit your costs.

Cancellations and Refunds Policy

The BCPs are in high demand and there are non-refundable fees which apply to all program cancellations. These are:

$50 Administration Fee
$67 VicRoads Recovery Fee ($34 Concession)

You must advise us of your need to cancel your place in a program at least 5 business days before the commencement of your first session to be able to receive a refund (total fees paid minus the non-refundable fees detailed above). If you fail to inform us of the cancellation with less than 5 business days’ notice before the first session, you will forfeit all fees paid unless you can demonstrate documented evidence of your unforseen absence (eg. a medical certificate). Consider if you need to cancel your place or transfer to another session (see Transfers Policy below.)

Transfers Policy

Please note that your payment is a reservation only for the program dates you have booked.  We expect that you will attend the dates advertised for each program. If you wish to transfer your booking to other dates as advertised, you must advise us of this more than 5 business days before the commencement of the first session. Transfers will only be allowed where there are vacancies available in alternative programs and you provide us with sufficient notice to make arrangements for replacement participants in the program. With sufficient notice (more than 5 business days) we will accept your request without charge. Transfers requested with less than 5 business days’ notice, may result in you forfeiting your fees paid, unless you can provide documented evidence of your unforeseen absence requirement (eg. a medical certificate).

Participants may not switch a date of their sessions of their booked program without providing documented evidence of their unforeseen absence requirement (e.g. a medical certificate). If you have attended the first session and need to transfer another session to a later date, and can provide documented evidence, you will incur an additional transfer fee of $150. We will only grant these types of transfers where there are vacancies in future sessions and these transfers do not disadvantage other participants. If you cannot attend any sessions and do not advise us in advance, you will forfeit all fees paid.

Communication with VicRoads

Odyssey House Victoria will provide information to VicRoads and to the courts in relation to your completion of the Behaviour Change Program and any referral recommendations our facilitators make. We will collect and use your information for the purposes of our internal reports and for any VicRoads Program evaluation processes.

Interstate offences

Participants who are required by an interstate court or statutory authority to complete a drug awareness/education/behaviour change program should first contact VicRoads on 1300 310 607 to check their eligibility and ascertain whether the Behaviour Change Program we offer is right for them. They may also wish to contact the interstate court or statutory authority to confirm whether they will accept a certificate of completion for a Victorian Behaviour Change Program.

Magistrates Court & Licence Eligibility Orders

The Magistrates’ Court also hears applications for licence eligibility orders for people who have been disqualified from obtaining a licence for offences such as drink and/or drug driving. Click here for more information.

COVID Information

Odyssey is keen to ensure our DDDBCP participants can complete their programs in a safe way. Please be assured that all our facilitators and staff have up to date COVID vaccination status and our face to face sessions will be provided in spaces that enable the maintenance of social distancing and that air quality will be monitored throughout program sessions. Please note the following:

• If you are unwell or have symptoms of cold, fever, coughing, sneezing or headaches, you must not attend our offices or sites. Your health and safety and that of our staff are our top priority.
• Our staff take all precautionary measures to ensure that our facilities and equipment are cleaned and sanitised constantly. All facilities and equipment will be cleaned and sanitised before and after your program sessions.
• Odyssey House Behaviour Change Program staff take regular Rapid Antigen Tests prior to and after all sessions.
  We also recommend that participants take regular Rapid Antigen Tests prior to and after all sessions.
• Those who cannot attend their scheduled program because of ill health for any reason will need to provide medical certificate as per our cancellations, transfers and refunds policy.

Feedback, evaluation and complaints

All participants are offered the opportunity to provide feedback via completing an evaluation form at the conclusion of your Behaviour Change Program. Your feedback is confidential and is collated by Odyssey House and is used to inform improved services. It is also provided to VicRoads as part of Odyssey’s reporting requirements. If you wish to give a compliment, raise a concern or register a complaint then you may contact the Odyssey House DDDBCP Account Executive directly on (03) 8537 7111.

Or you can complete feedback online using the form below.

Alternatively, feedback, compliments and complaints of your experience with the DDDBCP may also be provided directly to VicRoads by following this link or call VicRoads on 1300 310 607.