As a client of Odyssey House Victoria,

you have the right to:

  • Be treated with dignity, respect and without discrimination

  • Quality professional care based on recognised standards and determined by your needs

  • Be given clear information about all parts of the services and treatment provided

  • Be involved in decision-making about your care

  • Consent or refuse services or treatment; Include or exclude any person in your care (including family members, carer or advocate)
    *This may not apply to clients under the age of 16.

  • Access your personal health records and have confidentiality guaranteed.

you have the responsibility to:

  • Treat staff and others with respect, including respecting others’ privacy
  • Contribute to an environment that is safe and supportive
  • Provide, to the best of your ability, information to assist your treatment
  • Participate in your service or treatment and ask questions.

As an Aboriginal client of Odyssey House Victoria,

In all our work we will support and create opportunities for Aboriginal clients to enjoy their identity and culture. Aboriginal people hold distinct cultural rights as stated in Victoria’s Charter of Human Rights (section 19.2), including the rights to:

  • Maintain and use language
  • Maintain kinship ties
  • Maintain distinctive spiritual, material and economic relationship with the land and waters and other resources with which there is a connection under traditional laws and customs.

Your privacy

Odyssey House Victoria is committed to protecting the privacy of your personal and health information. The way in which we collect, store, use, release and delete any information about you follows Victorian and Australian laws relating to confidentiality and privacy.

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Compliments, suggestions and complaints

Odyssey House Victoria appreciates all feedback about the services we provide. Your feedback assists our ongoing service improvement. There are multiple methods to submit feedback:

  • talk to a staff member directly involved in your care, the person in charge of the program or the relevant Executive Manager
  • email us at odyssey@odyssey.org.au
  • call our head office on 03 9420 7600
  • use the feedback form below
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You do not have to provide your name or contact details. Anonymous feedback is also welcomed, and will be taken seriously.

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What happens next

Odyssey House Victoria is committed to responding to all feedback in an appropriate manner.

Complaints: Complaints are taken seriously, and will be investigated carefully and sensitively. Clients are kept informed of the process, and a formal response, such as a letter, email or telephone call will be received (if requested).


Suggestions: Your ideas and suggestions help Odyssey staff to improve what we offer and how we work.


Compliments: We are always grateful for compliments, and are careful to pass them onto all relevant staff members.

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You can also contact the CEO at:

Chief Executive Officer
Odyssey House Victoria
660 Bridge Road
Richmond Vic 3121