At Odyssey Victoria, we are committed to providing safe, respectful and person-centred care. Understanding your rights and responsibilities helps create a positive partnership between you, our staff and the wider community. It also ensures you have the information you need to make informed decisions about your care, understand what you can expect from us, and how we can work together to support your recovery.
Be treated with dignity, respect and without discrimination
Quality professional care based on recognised standards and determined by your needs
Be given clear information about all parts of the services and treatment provided
Be involved in decision-making about your care
Consent or refuse services or treatment; Include or exclude any person in your care (including family members, carers or advocates)
*This may not apply to clients under the age of 16.
Access your personal health records and have confidentiality guaranteed.
Odyssey Victoria is committed to supporting Aboriginal and Torres Strait Island clients to maintain and express their identity and culture. Aboriginal and Torres Strait Island peoples hold distinct cultural rights under Section 19.2 of Victoria’s Charter of Human Rights, including the right to:
Odyssey Victoria is committed to protecting the privacy of your personal and health information. The way in which we collect, store, use, release and delete any information about you follows Victorian and Australian laws relating to confidentiality and privacy.
Odyssey Victoria appreciates all opinions about the services we provide. Your feedback assists our ongoing service improvement. There are multiple methods to tell us what you think:
You can also contact the Complaints Officer at:
Complaints Officer
Odyssey Victoria
660 Bridge Road
Richmond Vic 3121